FAQ

Product inquiries

A.

We recommend using the product while lying down without wearing a headband.

However, if you need to move or sit while using ECO FACE,

you may use a headband. However, please refrain from vigorous exercise.

A.

Yes, ECO FACE can be used immediately.

However, we recommend that you use the product after the battery is fully charged.

A.

Using the ECO FACE on top of an applied mask pack will cause the mask pack to prevent the absorption of LED light into the skin, and is thus not advised.

A mask pack may be used after using your ECO FACE.

A.

The warranty period lasts for one year, and within the warranty period, repairs are free of charge, as long as the user is not at fault.

Once the warranty period ends, any repairs will need to be paid for.

A.

ECO FACE is compatible with all skin types.

Users currently undergoing skin treatment and/or are suffering from a skin condition must consult with their doctor before using this product.

Users who are pregnant, nursing or menstruating should limit use of this product as much as possible, as use of this product may destabilize hormonal balance and negatively affect skin.

A.

Yes, the product may be used, but we advise disconnecting the charger before using.

A.

You should feel almost no heat, as the ECO FACE operation temperature is lower than the temperature of the skin.

A.

Each LED package is equipped with 2 LED elements, resulting in 120 ECO FACE LEDs.

A.

Each LED package is equipped with 2 LED elements, resulting in 216 ECO FACE LEDs.

A.

We recommend using them if you feel uncomfortable while the mask is in contact with your face.

A.

The ECO FACE can be used at any time of the day without issue, but according to dermatologists, a better effect can be achieved when used between 10 p.m. and 2 a.m. the next day, when skin regeneration is at its peak.

A.

ECO FACE supports 100–260 V. When overseas, please use according to the local power plug.

A.

We recommend that you use the enclosed cable, but you can use other cables as well.

A.

It is recommended to use the ECO FACE charger due to possible defective third-party chargers.

Defects

A.

Press and hold the controller center button (until the operating sound plays), then press it again (until the operating sound plays). Please check the product manual for more details.

A.

The ECO FACE Gel Pads are an auxiliary product that prevent the mask from sticking to the face and allow for use by all family members of all different face shapes.

We provide gel pads with low adhesive force for easy detachability.

(If dirt and grime get stuck on the gel pad, the adhesive strength may be reduced. Rinsing with running water will restore the initial adhesive strength.)

A.

1) Check the mask-controller USB cable connection.

2) Check the controller charging status.

3) Press and hold the power button until you hear a sound.

4) Use the controller button to configure the usage time. (5–20 minutes)

If the product does not work after following the above steps, please contact our customer center.

Product usage

A.

A depleted battery will take roughly 3–4 hours to fully charge.

Once fully charged, the product can be used 3 to 4 times (single use, 20 minute duration).

A.

The LED indicator at the bottom of the controller will be a solid blue, then turn white when fully charged. (Please check if the charging cable is not plugged in properly; the device will not charge.)

A.

A depleted battery will take roughly 3–4 hours to fully charge.

Once fully charged, the product can be used 3 to 4 times (single use, 20 minute duration).

A.

There is no issue regarding how many times the product is used in one day.

However, considering user environment and battery life, we recommend one 20 minute session per day.

A.

Please place the ECO FACE back in its box and store it in a dry location, if possible.

A.

Yes, the ECO FACE can be used while wearing makeup.

However, we recommend using the ECO FACE after removing makeup for the best possible effect.